Ways top brands are using AI to transform customer experiences by Dola Fashola

Artificial intelligence (AI) is the ability of a machine or computer program to think and learn. It’s all about building machines that could be capable of thinking, making decisions based on logic and then learning over time – not dissimilar to how you or I start out in life! I’m amazed at the progress that […]

Let’s get personal

When you first get to know someone, how personal do you get? Do you start referring to them by their nick name? Do you reveal the extent of your social media stalking? The fact you know what they ate this weekend, who they ate it with or the snapchat filter they like best? Can you reveal that you’ve already deduced their age by looking at the dates of education and employment on their LinkedIn Profile? Do you get personal quickly enough to feel comfortable asking them how their grandmothers birthday party turned out, because you caught them at the ‘Grandma’s’ aisle when they posted that Instagram selfie in Clinton Cards?